![]() If you fail 3 more times after that, the penalty time will be 30 minutes, then 60 minutes after the next 3 fails. If you fail to enter the correct password another 3 times, it will be locked for 10 minutes. If you get the password wrong 5 times in a row, your Safe will be locked for 1 minute. Your HUAWEI ID will no longer be linked with your Safe if you log out of your HUAWEI ID or move your Safe to another device. You need to log in to your HUAWEI ID before linking it with your Safe. Note that if you do not see the About phone menu on the Settings screen, go to System first. If it is not indicated as a Kirin processor, your phone is using a Qualcomm processor. Check your phone's processor, go to Settings > About phone > Processor. On phones equipped with a Qualcomm processor, you will not be able to link your HUAWEI ID with your Safe. In Files version 8.1.2.302 and later, you can link your HUAWEI ID with your Safe and reset your Safe password by verifying your HUAWEI ID. If you forget the password and can't remember your answers to security questions, there will be no way to access your Safe or retrieve the files stored in it. The Files app does not store your password or answers to security questions. The answers to the security questions are specified by you when you create your Safe. Touch Forgot password? and reset your password by answering the security questions. If you forget the password and can't remember your answers to security questions, and your Safe is not linked to your HUAWEI ID, there will be no way to access your Safe or retrieve the files stored in it.įor versions of Files earlier than 8.1.2.302: ![]() If you have forgotten your HUAWEI ID password as well, touch Forgot password? to reset it. ![]() Touch Forgot password? and reset your password by answering the security questions or verifying your HUAWEI ID if it has been linked to your Safe. For versions of Files later than 8.1.2.302: ![]()
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